Hollywin Casino Privacy Policy

At Hollywin Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at hollywin.com, create an account, or use any of our services. By accessing the Hollywin Casino platform, you agree to the terms described in this document. We encourage you to read it carefully.

1. Who We Are

We are Stable Tech N.V., the operator of Hollywin Casino, registered and operating under the Curaçao Gaming Authority licence number OGL/2024/161/0191, granted on 16 July 2024. Our online casino is available to players internationally, with localised experiences for Australia, New Zealand, Canada, Germany, and Norway. As the data controller, we are responsible for your personal data and handle it with the utmost care and transparency.

2. Information We Collect

At Hollywin Casino, we collect various categories of personal data to provide you with a secure and seamless gaming environment. This includes information you provide directly to us, as well as data gathered automatically through your use of our platform.

2.1 Information You Provide to Us

• Your full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and wuOe&)V$9^CfHBg+ created during the Hollywin Casino login or account registration process
• Payment details, including card information, e-wallet data, and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, proof of address)
• Communications you send us via live chat or email at support@hollywin.com

2.2 Information We Collect Automatically

• IP address, browser type, and device information
• Session data, including pages visited and time spent on our platform
• Gaming activity — including games played, bets placed, and transactions processed
• Cookies and similar tracking technologies (as described in our Cookie Policy)
• Geolocation data to enforce restricted country policies

3. How We Use Your Information

We use the data we collect for a range of legitimate purposes. At Hollywin Casino, your information is essential for us to operate legally, securely, and in accordance with responsible gaming standards.

• Account management: We use your details to create and manage your Hollywin Casino account, including processing your hollywin casino sign in and supporting account access.
• Payment processing: We use financial data to process deposits and facilitate hollywin casino withdrawal requests quickly and safely.
• Identity verification: We verify your identity as required by our licence and anti-money laundering obligations.
• Bonus administration: We use your activity data to apply welcome bonuses, reload promotions, free spins, and loyalty rewards accurately.
• Customer support: We use your information to respond to your queries via 24/7 live chat or email.
• Security and fraud prevention: We monitor activity to protect both you and us from fraudulent behaviour.
• Responsible gaming: We use gaming data to identify potential problem gambling patterns and provide appropriate support tools.
• Marketing communications: Where you have consented, we may send you promotional information about our hollywin bonus offers and promo codes.
• Legal compliance: We process and retain data as required by applicable law and our licensing authority.

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the purpose:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player on the Hollywin Casino platform.
• Legal obligation: We are required to collect and retain certain data under anti-money laundering laws and gaming regulations.
• Legitimate interests: We process data for fraud prevention, platform security, and improving your experience at Hollywin Casino.
• Consent: Where applicable, we rely on your explicit consent — for example, for marketing communications. You may withdraw this consent at any time.

5. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners to operate our services effectively. At Hollywin Casino, we only work with partners who meet strict data protection standards.

• Payment providers: Visa, Mastercard, Skrill, Neteller, Interac, MiFinity, MuchBetter, cryptocurrency processors, and other payment partners require transaction data to process your deposits and withdrawals.
• Game providers: Studios such as Evolution, Pragmatic Play, BGaming, and over 50 other software partners may receive session data to deliver game content.
• Identity verification services: We use third-party KYC providers to verify your documents securely.
• Regulatory and legal authorities: We may disclose your data to the Curaçao Gaming Authority or law enforcement if legally required.
• Analytics providers: We use analytics tools to understand how players use our platform and improve our services.

6. Cookies and Tracking Technologies

Our Hollywin Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. These include essential cookies required for basic functionality, as well as optional performance and marketing cookies. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Hollywin Casino platform, including the hollywin casino app experience on mobile devices.

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law. At Hollywin Casino, we typically retain account information for a minimum of five years following account closure, in line with our regulatory obligations under the Curaçao Gaming Authority licence. Financial transaction records may be kept for longer periods where required by applicable financial regulations.

8. Your Rights

We respect your rights as a data subject. Depending on your jurisdiction, you may have the following rights in relation to your personal data held by Hollywin Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request that we delete your data, subject to our legal retention obligations.
• Right to restriction: You can ask us to limit the processing of your data in certain circumstances.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact our team at support@hollywin.com. We will respond to verified requests within the timeframe required by applicable law.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our security protocols include SSL encryption, secure server infrastructure, and access controls for all staff who handle personal data. We regularly review and update our security measures to maintain the safety of the Hollywin Casino platform. While we take every reasonable step to protect your data, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. VPN Policy and Geo-Restrictions

We do not permit the use of VPNs or proxy services to bypass geographic restrictions on our platform. Our casino serves international players in permitted jurisdictions, and it is your responsibility to ensure that online gambling is legal in your country of residence before registering a Hollywin Casino create account. Access from restricted countries is prohibited, and any attempt to circumvent these restrictions may result in account suspension and forfeiture of funds.

11. Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. At Hollywin Casino, we will notify you of significant changes via email or a prominent notice on our website. Your continued use of our platform following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Hollywin Casino, please do not hesitate to get in touch. Our dedicated support team is available 24/7 via live chat on our website, or you may reach us directly at support@hollywin.com. We are here to help and will address all privacy-related enquiries promptly and professionally.