Hollywin Casino Responsible Gaming

Our Commitment to Safe Play

Here at Hollywin Casino, responsible gaming is not just a checkbox — it is a core part of how we operate. We are licensed by the Curaçao Gaming Authority under licence OGL/2024/161/0191, and we take our regulatory obligations seriously. Our commitment means we actively provide you with the tools, information, and support you need to make informed decisions about your play. We encourage every player to set personal limits from the very beginning and to treat gaming as leisure, never as a way to earn money or recover losses.

We want you to always feel in control. At Hollywin Casino, we have implemented a full suite of responsible gaming features that you can access directly from your account. These tools are designed to give you flexibility and control over how, when, and how much you play.

Responsible Gaming Tools We Offer

We at Hollywin Casino provide a comprehensive set of player protection tools. Here is an overview of what is available to you:

All of these tools are available within your account settings at Hollywin Casino. We encourage you to use them proactively — you do not have to wait until a problem arises. Setting limits from the start is a healthy and smart approach to gaming.

How to Activate Your Responsible Gaming Settings

We at Hollywin Casino have made it as simple as possible for you to manage your responsible gaming preferences. Follow these steps to set up or adjust your limits:

1. Log in to your Hollywin Casino account.
2. Navigate to your profile or account settings menu.
3. Select the 'Responsible Gaming' section.
4. Choose the type of limit or tool you wish to activate (deposit, loss, session, etc.).
5. Enter your preferred values and confirm your selection.
6. Changes take effect immediately — reductions are applied instantly, increases may require a short cooling-off period.

If you experience any difficulty accessing these features, our 24/7 live chat team is ready to assist you. At Hollywin Casino, your safety is always our priority, and our support staff are trained to handle responsible gaming requests with care and confidentiality.

Recognising Problem Gambling

We understand that gambling problems can affect anyone, regardless of experience or background. At Hollywin Casino, we want to help you recognise early warning signs so that you can take action before things escalate. Ask yourself the following questions honestly:

• Do you spend more money or time on gaming than you originally intended?
• Do you chase losses in the hope of winning back what you have lost?
• Has gaming started to affect your relationships, work, or financial situation?
• Do you feel anxious, irritable, or restless when you are not playing?
• Do you hide your gaming activity from friends or family?
• Do you borrow money or use savings to fund your gaming?
• Have you tried to reduce your play but found it difficult to stop?

If you answered 'yes' to any of these questions, we strongly encourage you to use our self-exclusion tools and reach out to professional support organisations. Here at Hollywin Casino, we are not here to judge — we are here to help.

Self-Exclusion at Hollywin Casino

Our self-exclusion option is one of the most important tools we offer. If you feel that you need a complete break from gaming, we at Hollywin Casino make it straightforward to exclude yourself from our platform. You can choose a temporary exclusion period or opt for a permanent account closure. During a self-exclusion period, you will not be able to access your account, make deposits, or receive any promotional communications from us.

To request self-exclusion, you can either use the tools in your account settings or contact our support team directly via live chat or email at support@hollywin.com. We process all self-exclusion requests promptly and with full confidentiality. At Hollywin Casino, we will never pressure you to reconsider your decision — we respect your choice fully.

Support Organisations We Recommend

We at Hollywin Casino want to make sure you always have access to professional help if you need it. The following organisations offer free, confidential support for individuals affected by problem gambling:

• GamCare — www.gamcare.org.uk — Support, information, and counselling for those affected by gambling harm.
• Gamblers Anonymous — www.gamblersanonymous.org — A worldwide fellowship of people who have a gambling problem.
• BeGambleAware — www.begambleaware.org — Resources and tools to help you manage gambling safely.
• Gambling Therapy — www.gamblingtherapy.org — Free practical advice and emotional support for problem gambling.
• GamStop (UK players) — www.gamstop.co.uk — National self-exclusion scheme across UK-licensed gambling sites.

We actively encourage any player who is struggling to reach out to these services. You are not alone, and help is always available.

Protecting Minors

At Hollywin Casino, we have a strict zero-tolerance policy when it comes to underage gambling. Our platform is exclusively for adults aged 18 and over. We verify the age and identity of all players during the registration and withdrawal process, and we reserve the right to request identity documents at any time.

We at Hollywin Casino also strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Cybersitter, and Gamblock can help restrict access to gambling content on shared devices.

Our Responsible Gaming Principles

Everything we do at Hollywin Casino is guided by a set of core principles that define our approach to player protection:

• We treat all players with respect and without judgement.
• We never market to vulnerable individuals or those who have self-excluded.
• We train our customer support team to identify and respond to signs of problem gambling.
• We make responsible gaming tools easy to find and free to use for all players.
• We cooperate fully with regulatory requirements under our Curaçao licence.
• We continuously review and improve our player protection measures.